Order Support

Returns & Exchanges

Most new, unused items may be returned within 10 days for an exchange or refund, subject to prior approval. All returns are subject to a 15% restocking fee.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. Custom items, special order items, and shipping and handling fees are non-refundable.

To initiate a return, you must contact us for a return authorization number prior to sending any items back to us. Return shipping costs are at the buyer's expense.


Most in-stock items ship the same day for orders placed prior to 2pm ET. After placing an order, we will send you an acknowledgement with anticipated ship dates.

Contact Us

Please contact us for further product information, sales and order inquiries, or technical support.

Phone: 704.845.2300
Fax: 704.845.2301

Contact us in writing at:
Granzow, Inc.
2300 Crownpoint Executive Dr.
Charlotte, NC 28227-6702